Return/Refund Policy

Framar International's Return/Refund/Shipping Policy: 

  1. Items must be inspected within 7 days of delivery to appeal for a return/refund/exchange and MUST be accompanied by a photo of the product and box it arrived in.
  2. Buyer is responsible for return shipping postage, duties, taxes and broker fees, unless product is damaged or defective. In order to return product, customer must request and RA# from Framar. 
  3. We will issue a refund upon receipt, within 7 days of product being returned to Framar International, excluding the original delivery charge unless the product is proven to be damaged or defective. Alternatively, if preferred, we will exchange the item.
  4. If refund is requested, item will be weighed upon return. Refund will be given for the pro-rated amount of the remaining product.
  5. Any returned items must be shipped with proper packaging to prevent damage during shipping. If not, refund/return/exchange will become null & void.

 

Please note:

  • Goods will only be accepted for return/exchange/refund if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility, unless product is deemed to be damaged or defective.
  • Delivery charges are only refundable where goods are faulty and a refund is made.

Shipping:

  • We ship globally from our headquarters in Niagara Falls, Canada. Orders generally will ship within 1-2 business days from receipt, Monday-Friday.
  • Any shipment within the continental USA over $75 ships Free.
  • Shipping cost is calculated on checkout 
  • You will receive a shipping confirmation email with a tracking number as soon as the order is ready for pickup.
  • Framar is not able to deliver to PO boxes.
  • Delivery times for North American are as follows: North East 1-3 business days. South East 3-5 business days. Mid West 2-4 business days. West Coast 5 business days. Hawaii and Alaska are considered as international shipments and will only ship via air (5-7 business days)
  • Any international orders outside of the USA or Canada are shipped via air and approximately will take between 5-7 business days to arrive.
  • Kindly note that we currently do not ship to Russia due to current customs restrictions. 
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