Framar's Return/Refund Policy
Framar will offer full refunds on (product only) for returned products that are not used or unsellable. All products that are returned must be shipped to our offices, 7000 Kinsmen Ct. Unit 2 Niagara Falls, Ontario L2H 0Y5.
The cost for postage, duties, taxes and any potential brokerage fees must be covered by the customer as Framar covers these costs when shipping into the USA and abroad. We often find that the cost of this many be more than the product themselves so it may not be worth it. The only way to be certain would be to contact your shipping carrier to see what the costs associated with shipping the goods back to Canada would be.
Please contact us via email at firstname.lastname@example.org before sending back any returns for an RA #.
Damages and Discrepancies
Any damages and/or discrepancies must be reported to Framar within 1 week of receiving your order. Any claim must be accompanied by photos of the parcel your order came in, the shipping label, and photos of the product you received. We do not accept returns on orders shipped internationally (outside of the continental United States)
International Orders (outside of US)Please note: International orders (outside of the United States) may be subject to duties and taxes separate from the shipping costs already paid at the time of placing the order. The customer (you) is responsible to pay the duties and taxes determined by the local government of the shipping destination.* All international customers will be emailed within 24 business hours of ordering and will be asked to acknowledge their awareness of the extra fees. If that email is not replied to within 14 days the order will be cancelled.
*Residents of Brazil may experience extremely high duty and tax fees on orders upon
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