return policy

Framar's Return & Refund Policy

We can offer full refunds on returned products that are not used or unsellable. All products that are returned must be shipped to our offices using the address 7873 Blackburn Pkwy, Niagara Falls, ON L2H 0A6.

The cost for postage, duties, taxes and any potential brokerage fees must be covered by the customer as Framar covers these costs when shipping into the USA and abroad. We often find that the cost of this many be more than the product themselves so it may not be worth it. The only way to be certain would be to contact your shipping carrier to see what the costs associated with shipping the goods back to Canada would be.

Please contact us via email at info@framar.com before sending back any returns for an RA #. You can also call us toll free to speak with a customer service representative at this number: 1-888-636-4548.

Damages & Discrepancies

Any damages and/or discrepancies must be reported to Framar within 1 week of receiving your order. Any claim must be accompanied by photos of the parcel your order came in, the shipping label, and photos of the product you received. We do not accept returns on orders shipped internationally.

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